Frequently Asked Questions

How long will it take you to reply to my quote request?

Our Fusion HQ team endeavour to get back to you ASAP, within our working hours. Sometimes they like to clarify a detail with an engineer or they may contact you for further information.

Are Fusion Engineers qualified?

All Fusion engineers are fully qualified for their roles, DBS checked and are either Gas Safe registered (Gas Engineers) or Level 3 Electricians (EV installation).

Fusion holds Gas Safe registration and are NIC EIC approved.

All of our engineers have considerable experience in their fields.

Do I need to do anything on the day of my service/repair/installation?

Please just make sure the area the engineer will be working is cleared of clutter and breakables. This will allow the engineer the best access possible.

What is a combi boiler?

One of our most frequently asked questions is, "what is a combi boiler?"

A combi boiler, or combination boiler, combines a central heating boiler and a highly efficent water heater into one neat package. It is the most popular kind of boiler in the country, used by around 75% of homes.

These types of boilers cost less when it comes to heating bills because they heat water as needed, rather than storing it. They are also compact and do not need an external hot water tank.

Is installation included in the price of my gas boiler?

Yes! All of our quotes include the price of installation by a DBS checked and Gas Safe engineer.

Why do I have to do an online/text site survey for an EV Charger?

We conduct a very simple site survey prior to your EV Charger installation to make sure the property is suitable for a Charge Point.

It also enables us to more accurately quote and help our installers understand the site they will be attending.

The survey takes on average 5 minutes and requires you to take a few photos of your home.

Can you recommend an EV Charger based on my car?

Yes! Both our Fusion HQ team and our engineers are able to talk you through which EV Charger will work best for your car.

If you'd like to speak to a member of the team please call 0333 0577 577 or click here.

Is installation included in the price of my EV Charger?

Yes! All of our quotes include the price of installation by a DBS checked and qualified installer.

Can I pay in instalments?

Fusion works with Kanda for financing options. You can learn more here.

Contact Fusion

Have we missed a vital question?

We'd love to help, pop us a message or give us a call.

Call: 0333 577 0577

Mon - Fri

8:30am - 4:30pm